用户支持 / User Support

欢迎使用 Eggjelly 短剧App。如遇任何问题，请参考以下常见问题。如无法解决，欢迎通过邮箱eggjelly01@jellegg.com 联系我们，我们将在 1-3 个工作日内回复处理。

Welcome to the Eggjelly Short Drama App. If you encounter any issues, please refer to the FAQs below. If the problem persists, contact us by email (eggjelly01@jellegg.com) and we will respond within 1–3 business days.

1. 如何购买短剧？ / How to purchase dramas?

您需要在 App 内注册并登录，才能购买短剧。目前仅支持使用 Apple Pay（苹果支付）。

You need to register and log in within the app to purchase short dramas. Only Apple Pay is supported.

2. 付款后可以退款吗？ / Can I get a refund?

短剧付款成功后不支持退款，请在购买前确认内容。

No refunds are supported once payment is completed. Please confirm before purchasing.

3. 已购买短剧支持哪些设备观看？ / Can I watch on multiple devices?

购买内容绑定于您的账号，支持多设备观看。只需在其他设备登录相同账号即可。

Purchased dramas are tied to your account and can be viewed on multiple devices by logging in with the same account.

4. 无法观看已购买内容怎么办？ / What if I can’t watch purchased dramas?

请确认已登录的是购买账号。如仍无法播放，请重启App或检查网络。如仍有问题，请联系我们。

Make sure you’re logged in with the correct account. Try restarting the app or checking your connection. If it still doesn’t work, please contact us.

5. 如何联系客服？ / How to contact support?

请发送邮件至：📧 eggjelly01@jellegg.com
我们将在 1–3 个工作日内回复处理。

Email us at: 📧 eggjelly01@jellegg.com
We will respond within 1–3 business days.

注意 / Notes：
- 每个账号仅限本人使用，购买内容仅限本人观看
- 账号下已购内容支持多设备观看，但请勿共享账号
- 未注册用户无法购买或观看短剧

- Each account is for personal use only
- Purchased content supports multi-device viewing, but do not share your account
- Unregistered users cannot purchase or watch content

感谢您对 Eggjelly 的支持！
Thank you for supporting Eggjelly!